Table 1 Test-retest reliability (n = 20) of the 8 items for assessing relatives' opinions on the quality of care (ICC = Intraclass Correlation Coefficient; CI 95% = 95% Confidence Interval)
Item | ICC | 95% | CI | p < |
|---|---|---|---|---|
Overall, how much are you satisfied with the treatment that P has received in this unit? | .76 | .49 | .89 | .001 |
How much do you think that P is satisfied with the treatment that he/she has received in this unit? | .76 | .49 | .89 | .001 |
Has the staff of this mental health unit been usually kind? | .55 | .15 | .79 | .005 |
Has the staff of this mental health unit been usually available and ready to assist? | .70 | .40 | .87 | .001 |
Has the staff of this mental health unit given you clear and complete information about P's disorder and treatment? | .80 | .66 | .94 | .001 |
Do you think that in this mental health unit your opinion is taken into account? | .83 | .62 | .93 | .001 |
Overall, do you think that P has improved since he/she came here? | .42 | -.02 | .72 | .03 |
Overall, would you recommend this mental health unit to somebody with the same problems and the same history as P? | .75 | .47 | .89 | .001 |
- For all items the answer scale has six levels:
not at all; 
little; 
somewhat; 
fairly; 
very (or much) with some exceptions; 
very (or much) without exceptions
not at all; 
little; 
somewhat; 
fairly; 
very (or much) with some exceptions; 
very (or much) without exceptions